RESERVATION AND CANCELLATION CONDITIONS

RESERVATION CONDITIONS

By making a reservation through the website (hereinafter, the "Website"), owned by MESTRET, S.L - hereinafter Apartamentos Mesret, the user accepts the terms and conditions of these General Reservation Conditions - hereinafter Conditions -, so before proceeding to accept them, please read their content carefully. The Terms and Conditions govern the distance selling relationship between Apartamentos Mesret and the user, in accordance with the legal provisions in force regarding distance selling, the General Law for the Defense of Consumers and Users, Data Protection, and Information Society Services and Electronic Commerce. If you do not accept the Terms and Conditions, the reservation cannot be carried out, and consequently, Apartamentos Mesret will not assume any obligation or liability through its Website. All users wishing to make a reservation must be 18 years of age or older. They must also present identification upon check-in. Apartamentos Mesret reserves the right to modify the content and/or scope of these Terms and Conditions at any time, without prior notice or communication. Therefore, before making a reservation, the user must read them carefully. Apartamentos Mesret informs the user that reservations can be made in the following languages: Spanish, English, French, Italian, and German.

1. Owner Identification

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the user is informed that the owner of the website https://www.apartamentosmestret.com is the company MESTRET S.L. and its identification details are as follows:

Identity: MESTRET S.L.

NIF: B57238081

Address: BARTOLMÉ VICENTE RAMÓN 15, 07820. Sant Antoni Portmany, Ibiza

Email: info@apartamentosmestret.com

Registration details: The company is registered in the Ibiza Mercantile Registry, in Volume 153m, folio 97, and page number IB6957.

2. Completion and execution of the reservation

Upon completing the reservation, the user will be responsible, in all cases, for the veracity of the data provided. Apartamentos Mesret reserves the right to exclude from the registered services any user who has provided false information, without prejudice to any other legal actions that may be appropriate.

To make the reservation, the user must select the check-in and check-out dates and continue with the reservation procedure. Apartamentos Mesret will display availability, the best online price with non-refundable rates, flexible rates, as well as discounts applicable at the time of booking. Users are informed that discounts will only be valid for as long as they remain accessible to users at the time of booking. Once the rate type is selected, the user may continue with the booking process by identifying themselves with their name, phone number, and email address. This information will not be made public.

Once the booking is made, the user will receive a confirmation email. If confirmation is not received within 24 hours, the user may Please contact Apartamentos Mesret by email at reervasmestret@gmail.com. The electronic document used to formalize your reservation will also be archived; you can access it at any time.

Check-in and check-out times:

As a general rule, and unless otherwise expressly agreed with the hotel, rooms may be used from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure.

All guests, without exception (including children), must carry valid personal and family documentation, whether passport or national identity card, in accordance with current legislation. When travel requires it, they will be responsible for obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in case it may be requested by any authority.

In the event that a visa is refused by any authority for reasons specific to the user, or entry into the country is denied due to a lack of the required documentation, or due to a defect in the required documentation, or due to not carrying it, the hotel declines all responsibility for such events. Any costs incurred will be the responsibility of the consumer. In these circumstances, the conditions and rules established for the case of a no-show will apply.

3. Price

The price for each of the services and rooms will be the one shown in euros with each reservation on the Website and will include the applicable VAT. Tourist taxes (if applicable) are not included in the price and will be specified separately in the specific conditions of your reservation. Apartamentos Mesret reserves the right to modify its prices at any time and without prior notice. The price applicable to the Reservation request made by the user will be the one shown at the time of accepting the Conditions.

4. Payment Method

The user may pay the amount of their reservation, in whole or in part, according to the rate conditions at the time of making the reservation, through: ·

Redsys payment gateway: If the user chooses this payment method, they will be redirected to the provider's payment gateway where they must enter their credit or debit card details (card number, expiration date, and CVV code). Once the transaction is complete, they will be redirected back to the Apartamentos Mesret website.

Furthermore, the user is informed that the data is collected to guarantee the reservation. Payment will be made at the hotel, and only in the case of cancellations or no-shows will the reservation be cancelled and the hotel will be charged. The fee set out in the rate conditions

The establishment reserves the right to charge a security deposit upon check-in. This amount will be indicated at the time of booking.

5. Cancellation or modification of the reservation

The user may modify or cancel their reservation by emailing reervasmestret@gmail.com . However, the user is informed that when making the reservation, the cancellation policy is displayed, which establishes the specific conditions in each case. If you have any questions or queries, you can contact our reservations department by calling +34 971 340 712 or by sending an email to reervasmestret@gmail.com

When booking through the website www.apartamentosmestret.com, cancellation is free up to 5 days before arrival. After these 5 days before arrival, the deposit paid during the booking process will not be refunded.

6. Complaints and Claims

The user may Please direct your complaints and claims to the email address reervasmestret@gmail.com . Apartamentos Mesret must respond to any complaints received as soon as possible and in any case within one month of the complaint being submitted.

In accordance with Regulation No. 524/2013 (EU), the European Commission provides consumers and users with an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their complaints through the online dispute resolution platform.

8. Applicable Law and Jurisdiction

These General Booking Conditions shall be governed by and construed in accordance with Spanish law. Any disputes that may arise between Apartamentos Mesret and the user must be resolved in the Spanish Courts and Tribunals.